Vendoo's Sale Detection & Automatic Delist feature (BETA) is a game-changer! It automatically detects your sales and automatically delists your sold items from other marketplaces to prevent-double selling!
To learn more about how to use this feature and FAQ, click here.
Sale Detection Errors: Why Aren't My Sales Being Detected?
Sale Detection & Auto Delist is in BETA. If you are experiencing any issues with Sale Detection and Auto Delist, here are some considerations:
Do you have the sale detection feature turned on?
If your sales aren't being detected, it might be because you have not turned it on. You can turn on sale detection on the Marketplace Connections screen.
💡Tip: If you recently updated the Chrome Extension, you might need to turn sale detection back on.
For the marketplaces where sale detection is available, turn it on by clicking the toggle on this screen.
2. Is your computer turned on, awake, and connected to Vendoo and the marketplaces?
If your sales aren't being detected, it might be because your computer is not on or Vendoo is not connected. In order for Vendoo to scan the marketplaces to detect sales, the following must be true:
Your computer is turned on and awake (not asleep)
Your computer is logged into Vendoo
Vendoo is connected to the marketplaces
Sale detection must be turned on (see above)
Note that Vendoo does not detect sales on the mobile app. While it might appear that sales are being detected on mobile because you can see your recently detected sold items, they are actually detected only from the computer.
3. Did you make a sale on a marketplace that does not yet have sale detection and auto delist?
Sale Detection & Auto Delist is in (BETA). It is currently only available for eBay, Depop, Vinted & Etsy. That means that if you turn on sale detection, Vendoo will detect the sales you make on only these marketplaces.
Vendoo does not yet detect sales from other marketplaces. Don't worry, more are coming soon!
In the meantime, if you make sales on other marketplaces, you can mark them as sold on the Vendoo website or mobile app. Learn how here.