Vendoo

Vendoo Team

Find answers to common user questions. Don’t see what you’re looking for? Send us a message by clicking the “help” button!

FAQs & Common Solutions

Here's what to do if you have more than one account on the same marketplace.

How do I connect Vendoo to multiple accounts on the same marketplace?

How to create copies of items in your reseller inventory for faster listing and inventory management.

How do I create copies of Items?

Is the Vendoo website secure? Is Vendoo safe?

With Vendoo, You can List and Cross-List to Multiple Marketplaces

Which Marketplaces does Vendoo Support?

Vendoo's Customer Support Team is Available for Live Chat and Messaging 24/7

How Do I Contact Customer Service?

General FAQ

If you keep getting disconnected from a marketplace, learn how to keep your marketplaces connected in this article.

Why do I keep getting disconnected from the marketplace?

Vendoo is Lightening Fast! If Vendoo Is Running Slowly or Freezing, Here Is What To Do:

What to do when Vendoo is running slowly

Learn about the Vendoo photo requirements and maximum photo size

Why won't my photos upload to Vendoo?

Trouble Shooting + Error Messages

Learn how to Mark Items as Listed with Vendoo.

I already have items listed on multiple marketplaces- do I import twice?

At this time, you can only import items that are actively listed.

Can I import sold items?

Here is what to do if you are experiencing import synching issues where your items do not all appear on the import screen.

When I import, my items are not all showing up on the import screen.

Importing

If you add images to the Vendoo form and they are not transferring to the marketplace forms, please see what to do in this article.

What do I do if my photos won't load in Vendoo?

With the Photo Manager tool, You can customize the listing images you use for each marketplace.

Can I use different photos on different marketplaces?

Vendoo offers inventory management for all resellers, including multi-quantity and multi-variation listings.

How do I handle multi-variation listings in Vendoo?

Listing & The Vendoo Form

Here is what to do if you make an error in your sales details or if an item is returned.

How do I fix sales details or remove a sale record for an item?

If you sold multiple items in a bundle, here is how you can account for it in Vendoo.

How do I handle bundles in Vendoo?

If you sold an item outside of the Vendoo marketplaces, such as on IG, In person, on Wallapop, or another platform, Vendoo has you covered.

I sold an item on a different marketplace that Vendoo doesn't have. How do I handle it in Vendoo?

Here is what to do when you mark an item as sold and it still appears as "Active."

Why is my sold item still listed?

Sale Detection & Automatic Delist Questions and Errors

Why aren't my sales being detected?

Managing Sold Items

A resource for if you receive errors messages when using the delist/relist feature.

I Am Receiving Delist/Relist Error Messages.

The Delist/Relist Feature

Find answers and get help from Intercom Support and Community Experts

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