Vendoo Refund Policy: Everything You Need to Know
Vendoo is a Seller's Bestfriend: You're not going to want a refund. 😊
At Vendoo, we are committed to providing you with the best possible service. Our refund policy is designed to be fair and transparent and applies to both our subscription plans and free trial offerings.
Customers may be eligible for refunds or account credits on a situational basis if Vendoo fails to provide the services you have paid for. This includes persistent software issues that prevent you from listing your items as intended.
We do not grant refunds for customers who are simply testing the software. Our free options plan allow you to explore every feature, giving you a clear understanding of Vendoo’s capabilities before committing to a paid plan.
Additionally, customers are not eligible for a refund if they have already begun using their allotted items for the month on a paid plan. We also do not grant refunds for personal reasons. Please note that we do not offer refunds on annual plans.
If a subscription is canceled in the middle of a billing cycle, we do not offer prorated refunds. Cancellations take effect at the end of the current billing cycle, allowing you to continue using the services you have already paid for until that time.
Free Trial Policy.
We’re excited to offer free trials for some our paid plans! This allows you to experience the full benefits of Vendoo before making a commitment.
Here’s what you need to know about refunds related to free trials:
No Refunds After Trial Billing: If your free trial ends and you are subsequently billed by Vendoo, you will not be eligible for a refund. We send an email notification 2 days before your trial ends to remind you of the upcoming billing and provide ample opportunity to cancel if you choose not to continue.
Questions? Concerns? Please do not hesitate to contact our customer service team. We’re here to help!