Vendoo Refund Policy: Everything You Need to Know
Vendoo is a Seller's Bestfriend: You're not going to want a refund. 😊
At Vendoo, we’re committed to providing you with the best possible service. Our refund policy is designed to be fair and transparent, covering both our subscription plans and new free trial offerings.
Customers may be eligible for refunds or account credits on a situational basis if Vendoo fails to provide the services you’ve paid for. This includes persistent software errors that prevent you from listing your items as intended.We do not grant refunds for customers who are simply “testing out” the software. Our forever free plan allows you to test every feature and list up to five new items per month, providing a comprehensive understanding of Vendoo’s capabilities before committing to a paid plan.
Additionally, customers are not eligible for a refund if they have already begun using their allotted items for the month on a paid plan. We also will not grant refunds for personal reasons.Please note that we do not offer refunds on annual plans.
Free Trial Policy.
We’re excited to offer free trials for our paid plans! This allows you to experience the full benefits of Vendoo before making a commitment. Here’s what you need to know about refunds related to free trials:
No Refunds After Trial Billing: If your free trial ends and you are subsequently billed by Vendoo, you will not be eligible for a refund. We send an email notification seven days before your trial ends to remind you of the upcoming billing and provide ample opportunity to cancel if you choose not to continue.
Questions? Concerns? Please do not hesitate to contact our customer service team. We’re here to help!