Vendoo

Vendoo Team

Erynn Hamel

Find answers to common user questions. Don’t see what you’re looking for? Send us a message by clicking the “help” button!

FAQs & Common Solutions

Learn how to use the Vendoo Software and all of the Vendoo features and functions!

How Do I Use Vendoo?

Learn How to Download Vendoo's Chrome Extension, Connect Your Marketplaces, and More!

How Do I Access the Vendoo Google Chrome Extension?

Is the Vendoo Website Secure?

Is Vendoo Considered a Bot?

Learn About Vendoo Pricing & Vendoo Subscription Options to Determine Which Plan is Best For You

How Much Does Vendoo Cost?

With Vendoo, You can List and Cross-List to Multiple Marketplaces

Which Marketplaces does Vendoo Support?

Vendoo's Customer Support Team is Available for Live Chat and Messaging 24/7

How Do I Contact Customer Service?

General FAQ

If you keep getting disconnected from a marketplace, learn how to keep your marketplaces connected in this article.

Why Do I Keep Disconnecting From A Marketplace?

Learn about the Vendoo photo requirements and maximum photo size

Why won't my photos upload to Vendoo?

Trouble Shooting + Error Messages

Learn How to Change Your Vendoo Subscription, Add Additional Items, View Your Invoice, and Change Your Payment Method

How Do I Change My Subscription?

Learn About The Vendoo Add-Ons: Importing, The Bulk Delist/Relist Feature, and the All Marketplaces Add-On

What is The Purpose of Each Add-On Feature?

Learn about what constitutes a "new item" in Vendoo.

What is Considered A New Item on The Monthly Plan?

What Happens to Remaining Items at the End of My Billing Cycle?

What Happens to My Unused Items at The End of the Month?

What is the Refund Policy?

Pricing & Subscription

How to Import Listings to Cross-List to Multiple Marketplaces with Vendoo

Can I Import Items That I Already Have For Sale?

Learn how to Mark Items as Listed with Vendoo.

I Already Have Items Listed on Multiple Marketplaces- Do I Import Twice?

At this time, you can only import items that are actively listed.

Can I Import Sold Items?

Here is what to do if you are importing and your items do not all appear on the import screen.

When I Import, My Items Are Not All Syncing

Learn How to Handle Duplicates Appearing in the Import Screen.

Why Are Duplicates Appearing When I Import?

Importing

Learn how to list and cross-list to multiple marketplaces with Vendoo

How Do I List My Items Using Vendoo?

If you add images to the Vendoo form and they are not transferring to the marketplace forms, please see what to do in this article.

What to Do When Your Photos Won't Load to the Marketplace Form

Vendoo offers inventory management for all resellers, including multi-quantity and multi-variation listings.

How to Handle Multi-Variation Listings in Vendoo

Listing & The Vendoo Form

Here is what to do if you mark an item as sold and select the wrong marketplace.

I Marked an Item As Sold on the Wrong Marketplace, How Do I Fix It?

Does Vendoo Know If an Item Has Sold? Learn How to Mark Items As Sold in Vendoo.

Will Vendoo Delist My Items Automatically When They Sell?

If you sold multiple items in a bundle, here is how you can account for it in Vendoo.

How Do I Handle Bundles in Vendoo?

If you sold an item outside of the Vendoo marketplaces, such as on IG, In person, on WhatNot, or another platform, Vendoo has you covered.

I Sold An Item On a Different Marketplace, How Do I Handle It in Vendoo?

How Do I Handle Returns in Vendoo?

Here Is What to Do When You Mark an Item As Sold and It Still Appears as "Active."

I Marked An Item Sold, But It Still Appears Listed

Marking Items As Sold

If you see double listings on your marketplaces, please contact customer service for help.

I Am Noticing Duplicates on My Marketplaces after Using the Delist/Relist Feature.

A resource for if you receive errors messages when using the delist/relist feature.

I Am Receiving Delist/Relist Error Messages.

The Delist/Relist Feature

To learn more about how to use the local pick up option on eBay, read this article

How Do I Set Local Pick-Up on eBay

Read this article if you are having a hard time connecting to eBay with Vendoo

I Can't Connect My eBay Account

How Do I Opt Into eBay Promotions

Check out this article about volume pricing on eBay

How Do I Opt Into eBay Volume Pricing

If you have an eBay store and use eBay store categories, check out this article.

How Do I Select an eBay Store Category?

Do you like to Sell Similar on eBay? Learn How to Do This with Vendoo

Can I Use the eBay Sell Similar with Vendoo?

Check out this article to learn more about Global Shipping and International Shipping on eBay

How Do I Opt Into Global Shipping on eBay?

How to sync your eBay shipping policies, return policies, and payment policies with Vendoo for faster listing.

How Do I Use eBay Business Policies In Vendoo?

If you have used eBay's End and Sell Similar Tool and your Items are Not Synced with Vendoo, Here is what you can do:

My eBay Items Are Not Synched with Vendoo after Doing End and Sell Similar on eBay.

eBay FAQ 

Read this article if you are having a hard time connecting to Poshmark with Vendoo.

I Can't Connect my Poshmark Account

If you are receiving an error message when you try to list on Poshmark, here is how to solve this problem.

I Can't List on Poshmark

If you used the Poshmark "Copy" feature or a Poshmark Bot and your listings are not synched with Vendoo, here is how to fix it.

My Poshmark Listings Are Not Synced with Vendoo

If you have duplicates on your marketplaces, check out this article.

I Have Duplicates on My Marketplaces After Using the Bulk Delist/Relist Tool.

Poshmark FAQ

I Can't Connect My Mercari Account

If you cant list on Mercari or you are receiving an error message when trying to list to Mercari, read this article for common solutions.

I Cannot List on Mercari

Click here to learn about the Mercari local pickup option in the Mercari Listing Form

How Do I Set Up Local Pickup in Mercari?

Mercari FAQ

Read this article if you are having a hard time connecting to Shopify with Vendoo

I Can't Connect My Shopify Account

If you can't list to Shopify or you receive an error message when trying to list on Shopify, please read this article for common solutions.

I Can't List on Shopify

Shopify FAQ

Click here to learn about our integration with Facebook Marketplace

I Can't Connect My Facebook Store

Check out this article if you are having trouble listing on FBMP.

I Can't List on Facebook Marketplace

If you keep receiving verification checks from Facebook Marketplace and you have to reset your Facebook password, read this article.

Facebook Constantly Makes me Verify My Identity

How Do I Select Shipping on Facebook Marketplace?

If you have used Facebook's Relist Tool and your Items are Not Synced with Vendoo, Here is what you can do.

My FBMP Items Are Not Synched with Vendoo.

Facebook Marketplace FAQ

Click here to learn how to use your Etsy Shipping Profiles when you list with Vendoo.

How Do I Use Etsy Shipping Profiles in Vendoo?

Read this article if you are having a hard time connecting to Etsy with Vendoo

I Can't Connect my Etsy Account

Check out this article if you are having trouble listing on Etsy.

I Can't List on Etsy

Etsy FAQ

If you are receiving an error message when you try to list on Kidizen, here is how to solve this problem.

I Can't List on Kidizen

Read this article if you are having a hard time connecting to Kidizen with Vendoo

I Can't Connect My Kidizen Account

Kidizen FAQ

If you are trying to cross-list to Grailed and you do not see a brand, here is what you can do.

Why Isn't The Brand Recognized on Grailed?

Check out this article if you are having trouble listing on Grailed

I Can't List on Grailed

Read this article if you are having a hard time connecting to Grailed with Vendoo