Vendoo

Vendoo Team

Find answers to common user questions. Don’t see what you’re looking for? Send us a message by clicking the “help” button!

FAQs & Common Solutions

Here's what to do if you have more than one account on the same marketplace.

How do I connect Vendoo to multiple accounts on the same marketplace?

How to create copies of items in your reseller inventory for faster listing and inventory management.

How do I create copies of Items?

Is the Vendoo website secure? Is Vendoo safe?

With Vendoo, You can List and Cross-List to Multiple Marketplaces

Which Marketplaces does Vendoo Support?

Vendoo's Customer Support Team is Available for Live Chat and Messaging 24/7

How Do I Contact Customer Service?

Learn about Vendoo's compatibility with various devices including computer, Apple iPhone, Android, tablet, and iPad.

Can I use Vendoo from my phone or tablet?

How to edit your listings once they are live and published on the marketplaces. How to make changes to listings.

How do I edit a listing in Vendoo?

General FAQ

If you keep getting disconnected from a marketplace, learn how to keep your marketplaces connected in this article.

Why do I keep getting disconnected from the marketplace?

Vendoo is Lightening Fast! If Vendoo Is Running Slowly or Freezing, Here Is What To Do:

What to do when Vendoo is running slowly

Learn about the Vendoo photo requirements and maximum photo size

Why won't my photos upload to Vendoo?

Trouble Shooting + Error Messages

Learn How to Change Your Vendoo Subscription, Add Additional Items, View Your Invoice, and Change Your Payment Method

How do I change my subscription?

Learn About The Vendoo Add-Ons: Importing, The Bulk Delist/Relist Feature, and the All Marketplaces Add-On

What is the purpose of each add-on feature?

Learn about what constitutes a "new item" in Vendoo.

How does the item counter work and what is considered a new item?

What Happens to Remaining Items at the End of My Billing Cycle?

What happens to my unused items at the end of the month?

What is the refund policy?

Does Vendoo have unlimited plans?

Does Vendoo charge sales tax?

Pricing & Subscription

Learn how to Mark Items as Listed with Vendoo.

I already have items listed on multiple marketplaces- do I import twice?

At this time, you can only import items that are actively listed.

Can I import sold items?

Here is what to do if you are experiencing import synching issues where your items do not all appear on the import screen.

When I import, my items are not all showing up on the import screen.

Why are duplicates appearing when I import?

Importing

If you add images to the Vendoo form and they are not transferring to the marketplace forms, please see what to do in this article.

What do I  do if my photos won't load in Vendoo?

With the Photo Manager tool, You can customize the listing images you use for each marketplace.

Can I use different photos on different marketplaces?

Vendoo offers inventory management for all resellers, including multi-quantity and multi-variation listings.

How do I handle multi-variation listings in Vendoo?

Learn more about the Vendoo form and how to use the Update All and Reset Buttons in Vendoo.

How do the "update all" and "reset" buttons work?

Listing & The Vendoo Form

Here is what to do if you make an error in your sales details or if an item is returned.

How do I fix sales details or remove a sale record for an item?

If you sold multiple items in a bundle, here is how you can account for it in Vendoo.

How do I handle bundles in Vendoo?

If you sold an item outside of the Vendoo marketplaces, such as on IG, In person, or on another platform, Vendoo has you covered.

I sold an item on a different marketplace that Vendoo doesn't have. How do I handle it in Vendoo?

Here Is What to Do When You Mark an Item As Sold and It Still Appears as "Active."

Why is my sold item still listed?

Sale Detection & Automatic Delist Questions and Errors

Why aren't my sales being detected?

Managing Sold Items

A resource for if you receive errors messages when using the delist/relist feature.

I Am Receiving Delist/Relist Error Messages.

The Delist/Relist Feature

How to sync your eBay shipping policies, return policies, and payment policies with Vendoo for faster listing.

How do I use eBay business policies in Vendoo?

Read this article if you are having a hard time connecting to eBay with Vendoo

I can't connect my eBay account

If you have used eBay's End and Sell Similar Tool and your Items are Not Synced with Vendoo, Here is what you can do:

My eBay items are not synched with Vendoo after doing end and sell similar on eBay.

Check out this article about volume pricing on eBay

How do I opt into eBay promotions?

Check out this article to learn more about Global Shipping and International Shipping on eBay

How do I opt Into global shipping on eBay?

Why was the eBay Price Checker Removed from Vendoo? Where is the eBay Price Checker on the Vendoo form?

eBay FAQ 

Read this article if you are having a hard time connecting to Poshmark with Vendoo.

I can't connect my Poshmark account

If you are receiving an error message when you try to list on Poshmark, here is how to solve this problem.

I can't list on Poshmark

If you used the Poshmark "Copy" feature or a Poshmark Bot and your listings are not synched with Vendoo, here is how to fix it.

My poshmark listings are not synced with Vendoo

If you receive an error message when delisting/relisting multi-quantity items on Poshmark, here is what to do.

I can't delist/delist multi-quantity items on Poshmark

Poshmark FAQ

I can't connect my Mercari account

If you cant list on Mercari or you are receiving an error message when trying to list to Mercari, read this article for common solutions.

I cannot list on Mercari

Click here to learn about the Mercari local pickup option in the Mercari Listing Form

How do I set up local pickup on Mercari?

Mercari FAQ

Read this article if you are having a hard time connecting to Shopify with Vendoo

I can't connect my Shopify account

If you can't list to Shopify or you receive an error message when trying to list on Shopify, please read this article for common solutions.

I can't list on Shopify

Shopify FAQ

Click here to learn about our integration with Facebook Marketplace

I can't connect my Facebook Store

Check out this article if you are having trouble listing on FBMP.

I can't list on Facebook Marketplace

How do I select shipping on Facebook Marketplace?

If you have used Facebook's Relist Tool and your Items are Not Synced with Vendoo, Here is what you can do.

My FBMP items are not synched with Vendoo.

Facebook Marketplace FAQ

Read this article if you are having a hard time connecting to Etsy with Vendoo

I can't connect my Etsy account

Check out this article if you are having trouble listing on Etsy.

I can't list on Etsy

Etsy FAQ

Read this article if you are having a hard time connecting to Kidizen with Vendoo

I can't connect my Kidizen account

If you are receiving an error message when you try to list on Kidizen, here is how to solve this problem.

I can't list on Kidizen

Kidizen FAQ

Read this article if you are having a hard time connecting to Grailed with Vendoo

I can't connect my Grailed account

Why isn't the brand recognized on Grailed?

Check out this article if you are having trouble listing on Grailed

I can't list on Grailed

Grailed FAQ

Read this article if you are having a hard time connecting to Depop with Vendoo

I can't connect my Depop account

Check out this article if you are having trouble listing on Depop

I can't list on Depop

Depop FAQ

How do I import listings from Vestiaire Collective?

Vestiaire Collective FAQ

Everything you need to know about Whatnot: Importing, Crosslisting, Sale Detection, and More!

How do I use Whatnot with Vendoo?

Whatnot FAQ

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