Troubleshooting Listing Issues on Mercari with Vendoo
Here is the checklist to solve issues when listing on Mercari:
If you are unable to list on Mercari you may have reached your Mercari listing maximum and you are temporarily blocked from this action. Many marketplaces do this to prevent bots and fraudulent or suspicious activity.
Sometimes, this occurs when a user has listed too many items within a time period, or listed too quickly. Unfortunately, we do not have a magic number or formula to determine why and when this happens.
Based upon our user feedback, this often occurs most often when:
You list a large amount of items at once;
You list items too quickly;
Your listing rate represents a speed or quantity that is not congruent with your normal listing practices; or
Your account is brand new.
How to solve this problem:
Be patient. Try again in a few hours or tomorrow. We know this is frustrating, but there is nothing that you can do until the temporary ban is removed. We also recommend using the listing and delist/relist features strategically in a way that is human like. Do not try to list hundreds of items a day on any platform. Learn more about delisting and relisting here.
Common errors and how to fix them:
Error: "Please add a valid credit or debit card to continue editing"
Solution: This error appears when Mercari detects that you don’t have an active payment method on file, or the one saved has expired. To fix it, go to Mercari and update your payment method. If the card on file is still valid, try removing it and adding it again. For step-by-step instructions, see this Mercari article: How do I update my payment method?.
Error: "Listing is not Available in Your Region"
Solution: Mercari can only be accessed from within the United States. If Mercari detects that you are logging in from another country or using a VPN to change your virtual location, this error will appear. To fix it, turn off any VPNs, proxies, or programs that may be altering your location. Keep in mind that some browsers or antivirus software include location-changing features by default, so be sure to review those settings as well.
If the problem persists, please contact customer support.